BD:
Spoke with a VSR at my local VARO. I described your scenario and this was his response:
"A notification/cover letter is attached to every rating decision promulgated by the VA. Attached to the cover letter is VA form 4107, which desribes, in detail, a veteran's right to appeal and the necessary timeframe. The notification letter also provides instructions in the body of the letter on what to do if a disagreement arises.
If the date of the notification letter is less than 12 months old, the decision may still be appealed. If more that one year has elapsed, the veteran may reopen his/her claim provided they submit new and material evidence not previously considered in the original decision.
If VA Form 4107 was not referenced or attached to the notification letter, an exception may be found under an Administrative Decision which would extend the appeal period. If the letter provided the necessary text with an attachment (Form 4107) referenced at the end of the letter, it is highly unlikely that the argument "the VA didn't send it to me" would prevail. The BVA has affirmed a concept referred to as the "presumption of normalcy." Simply put, this means that, barring evidence to the contrary, the VA does not need to "prove" they followed normal operating procedures. The BVA has also affirmed that the one year time-frame for appealing decisions is firm.
The most effective approach is to examine the date and text of the notification letter. If an omission did, indeed, occur, the veteran or his representative should provide the VA with a copy of the letter and a written request for correction. Due to the nature of the potential dispute, this request cannot be made verbally or through e-mail."
In essence, I was told this situation would involve appeal rights and/or an administrative error but it would be unlikely to rise to the level of CUE.
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