I have used the DAV for about 4 years now and they have become the VA when It comes to help with claims. It took me a month to get ahold of someone, then the stuff I wanted to know they wont find out for me. My Rep has changed atleast 3 times and nobody is ever avalible to speek to. I finally got ahold of someone today and all he did was look at the same exact system the VA reps do and then told me the same as the va reps. I guess my DAV dues were a total waste of money seeing they do no more than the free 800 number to contact the va reps!