Well, that's not exactly so. The VA doesn't train any of the Service Officers. That's the responsibility of the organization they work for. Some do a better job and offer more training than others. It's been my observation the DAV has the most comprehensive training but not everyone gets it. Same with the other orgs. Some just waive their magic wand and others have standards. Some reps are paid, some are volunteers. All SO's are not cut from the same cloth. If you find one that you can work with and has the time, you've won the battle. Other times you get a SO that's not worth a tinkers damn. If you can't find a good one, that's when you take over your own claim.