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The latest American Veteran news regarding the VA, Veterans Benefits, PTSD, GI Bill eligibility, and many other hot topics.

Own The Moment – Voice of the Veteran

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

Own The Moment – Patient Communication

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

Own The Moment – Measurement and Improvement

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

Own The Moment- Leadership

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

Own The Moment – Environment

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

Own the Moment – Employee Engagement

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

Own The Moment – Culture

Own the Moment (OTM) is an interactive workshop that focuses not only on customer service, but on the customer experience. Providing a positive customer experience makes Veterans feel valued and respected. As employees practice the principles presented in OTM, the VA will become a leader in cultural change, providing Veterans not just excellent service, but […]

April is Occupational Therapy Month

Occupational therapists are part of a vitally important profession that help people across their lifespan participate in the things they want and need to do through the therapeutic use of everyday activities. Their holistic and customized approach to evaluations, interventions, and outcomes help Veterans engage in social situations, assist in recovering from injuries to regain […]

VA ensures Veterans have same-day access to emergency mental health care

As part of the U.S. Department of Veterans Affairs’ (VA) efforts to provide the best mental health care access possible, VA is reminding Veterans that it offers all Veterans same-day access to emergency mental health care at any VA health care facility across the country. “Providing same-day 24/7 access to mental health crisis intervention and […]